Keeping everyone safe

COVID-19. Here’s how we build and install our play-centres and keep you safe.

We know that having high quality play equipment in your garden has never been more important. So in order that we are able to build and install our play equipment safely here’s what we’re doing.

Over the last few days and weeks we’ve put a lot of thought and work into how we operate, both in our workshop and also when we are installing. We’ve taken on-board the government advise and guidelines, and also have researched the best of industry practice. We’ve looked hard at every aspect of what we do and the way we do it and have produced a detailed Covid-19 policy.

This situation is dynamic. Knowledge, advice and guidelines about how to keep safe as we emerge from lock-down is evolving all the time.

I though it would be helpful to detail some of the specific measures we are implementing that will give you reassurance that we can safely install our play equipment in your garden.

Policies and guidelines for delivery and installation

  • We will only install in your garden if there is clear access to the garden without having to go through your house.
  • We will not be using hotels or accommodation.
  • All our staff answer a simple health questionnaire before entering the workplace.
  • All our staff have masks and individual hand sanitizers, there are strict regimes of hand washing. Our installation team have hand-washing equipment with them.
  • All staff are required to observe the 2m rule.
  • When not working our team observe regimes of movement and contact that ensure they are in no danger of being in contact with Covid-19.
  • We are not conduction site visits, previously our salesman would have come to see you. Using 16 years of experience of designing and build playcentres means that we are confident this can be done at a distance. Using phone calls, photographs, emails etc, we can design remotely. This does mean that we may ask for a measurement here and there, but we can still provide you with CAD drawings.
  • Every installation will be preceded by a Risk Assessment. Pre-installation phone calls and emails will have given us pretty much all the information we need, but a pre-installation Risk Assessment will ensure that the team building your playcentre are confident that they can do their work and still maintain theirs and your safety.
  • We will bring our own toilet.
  • Our team will have all the food and drink they need for the day. During these awkward times we will have to politely decline any generous offers of refreshment through the day.
  • Our team members are not permitted to use refreshment or meal retail facilities whilst en-route.
  • If it becomes necessary to have your involvement to answer questions of positioning etc, then all work will be paused. The team will observe a minimum of 2m from you, and have been instructed to politely remind you to maintain 2m as the minimum distance. Any conversation of this nature must be kept as brief as possible.
  • There is a always a nominated team leader. That person will have absolute authority to maintain the policies and practices we have determined as being necessary to maintain customer and staff safety during the process of installation. Whilst it would always be regretable to withdraw from site for safety reasons the team leader has the authority from, and the support of the management of Design Create Play Limited to make that decision without any requirement for reference back to base.

The safety of our staff and customers is always our highest priority.

May 2020